In 2014 Debbie from Hanley had her worst ever airport experience when she was delayed for more than 19 hours at Viru Viru International in Santa Cruz, Bolivia. This meant sleeping on a cold floor by the gate with only a single poorly stocked food store open and nothing in the terminal building to help her to pass the time.
We developed our travel channel for our airport hosts to ensure that however long the delay and however sparse the food and drink there will always be plenty of destination films to watch, guides to view and vouchers to save to keep your holiday spirits high and your passenger experience strong.
At Wand our mission is to create the means for international airports to provide great customer service when there are delays or unforeseen issues.
What is your worst airport experience ?